Is there a deposit? When does the remaining balance need to be paid off? What’s you cancellation policy?

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      A $100 or more deposit is required to provisionally book an event. This deposit is in addition to any package’s price and serves as collateral against any damages assessed, if any, at time of breakdown and pick up. The deposit also provisionally secures the date and time. The deposit will only be refundable the day of or the next day of breakdown after our pick up, unless damages have been sustained and detected to the equipment. The package balance must be paid in full at least TWO WEEKS PRIOR to your event. Failure to complete payment will result in cancellation of your party and forfeiture of your deposit and any payment made thus far unless prior arrangements have been made.

     Your party is not booked until your balance has been paid in full. You may add additional guests if there is availability. We will not refund for a cancellation of an event within once payments have been made under any circumstances and only subject to a reschedule later date when availability permits. Cancellations made on our part for unforeseeable circumstances will receive the option of a rescheduled or half of any payments made thus far.

     Cancellations made after full payment has been received will be subject to a forfeiture of your date and event 

(you will not receive a refund), although a rescheduled date will be optional is not a guarantee for a day of your choosing, only when availability permits.Cancellations for outdoors events due to weather conditions on the date of the event will only be able to reschedule at a later date. 

     Additionally, if you would like to change your date, we will work with you to try and accommodate the new date. Our goal is to make your children happy by having the most unforgettable experience without the added stress for parents! 

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Do you ship your rentals or am I able to pick them up?

     We do not ship our party rentals. We come to your place, set it up and breakdown. Unfortunately, you cannot pick up our rentals. In order to guarantee safeness and ensure that our settings look exactly as we envisioned it when styling it, we bring everything to your place and set it up.

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How much room is needed for the set up?

     Please have the glamping space clear before our team arrives to setup. If there is any furniture to be moved, please do so in advance of our arrival for set up. Our team will not be able to help you move furniture around due to liability and safety for our staff. 

     The assembled tent base of each tent is approximately 4 square feet in width which extends closer to 6ft in length when the tray table is placed on the floor in front of the mattress.

     Many of our clients have found that setup in a basement or living room works better after moving around the furniture to make room for our equipment. 

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How long does it take to set up and breakdown?

     Our work team is made up of two or three people depending on the setup. Usually, picnics and sleepover setups takes us about 1 to 2 hours, again depending of your event size. Disassembling usually takes us about 1/2 hours. Sometimes, there are special circumstances that might make the setup take longer, such as furniture arrangements or last minute location change.

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Can the teepee tents be used outside?

     No. Our teepees are for indoor use only.  We will be having outside options soon (picnics and outdoor glamping)  please check back soon.

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Do I have to clean the equipment before I return it?

     No thank you! We ask that you please leave that up to us. We make sure everything is sanitized and washed upon return. We wash the linens with Lysol disinfecting detergent with an additive that kills viruses & bacteria and dry on a high heat setting. We spend a lot of time disinfecting all the other items like tray tables, tent poles, lighting and lanterns. We also spray our tents and plush items with a concentrated sanitizing fabric refresher. The final step is steaming the tents inside and out! 

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Is there a service tip included?

     If you believe the service our staff has provided for you and your guest is excellent and they went above and beyond, please let us know. Tips are not required but always appreciated.Tips received will always go to the designated team member. 

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How do I return the rental items?

     We will schedule a good time to pick up items. For Spa and Picnic items it is scheduled the same day. For Slumber Sleepover parties it is scheduled the next day in the morning. We will go through the checklist of items provide and will disassemble everything and pack it up. If any items are missing or broken, you can let us know and we will replace it. A fee may apply for each item that is lost or broken.

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What are the penalty charges? 

     Any damaged or stained property will result in loss of security deposit and/or replacement costs of equipment. A $25 cleaning fee may be added for each item. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night at $350 each. 

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What are the rules for tent rentals?

     We ask that you treat the tents and equipment with care, as if it were your own. We understand that children will eat snacks in the tents/on the trays however, in  order to avoid accidents and upcharges due to staining and soiling, we respectfully ask that food and drinks are not to be consumed inside the teepee and that any nail varnish that may have been applied is completely dry. If children are wearing any sort of makeup, we would ask that this be removed before getting into bed.

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Are pets allowed in the tents?

     No thank you. We ask that you please keep the air mattresses and tents pet free. Their paws/claws may puncture the mattresses, rip the fabrics and transfer pet hair and dander. Deluxe Teepees stores all tents and equipment in a smoke and pet free storage.

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Is there an age requirement?

     We respectfully ask that all guests be at least 4 years old and older. We ask that any child under the age of 4 not be allowed in the area of the teepee set ups due to potential dangers for the child and the equipment. The client will be RESPONSIBLE for any damages to equipment during their rental time. 

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Will you move furniture to make room for the tents?

     Deluxe Teepees requires that the designated tent area be clean and cleared of furniture prior to our arrival for set up. We will not move furniture to make room for your event due to liability reasons and safety of the staff.

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Do you stay and host the party?

     We don’t stay and host the party (with the exception of the SPA Party Package), but we ensure everything is set up just as you need it. Although we always joke that the set ups are so fun and we wish we could stay!

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How long is the hire period of the tent package? The Spa package or the Tea Party package?

     Our slumber sleepover packages are for a one night only rental. The Spa Package and/or the Tea Party package rentals are up to 3 hours depending on the size of your party.

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Will you need access to power?

     Yes and No, although all of our decor uses batteries in order to avoid any accidents with children.We do require a power source during set up/break down. Only the SPA Party Package requires a continuous power source.

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Do my guests need to bring a pillow? Blankets?

     Yes, we do not provide pillows to sleep nor sleeping blankets due to hygiene reasons. The throw blanket provided is for decorations purposes. We suggest providing additional blankets.

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How do you launder the linens? Disinfect items? 

     All of our sheets, blankets and pillowcases are all laundered using Lysol disinfecting detergent and hot water. All of other remaining items are cleaned and wiped down with disinfectant wipes.

    

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